Our Team

The Superior Hearing Centre Difference

At Superior Hearing Centre, we pride ourselves on providing exceptional hearing care services that meet the needs and expectations of our valued clients. Locally owned and operated, we take pride in meeting the hearing needs of our neighbours.

Servicing Thunder Bay and surrounding area since 2011.

Our Vision:

Superior Hearing Centre is THE full service hearing health care centre where staff members genuinely welcome all who enter our door, work together to provide unsurpassed quality of care, and effectively improve the quality of life of our clients with hearing loss.

Our Mission:

To provide all clients with a comfortable hearing clinic experience in a locally owned practice, by delivering quality products and services in a friendly, affordable, and educational environment.

Our Values

Honest, Ethical Professionalism
Personalized Care and Integrity
Reliable Service with Advanced Technology
Innovative Hearing Solutions with Guaranteed Satisfaction
Happy, Warm Atmosphere

Proudly locally owned and operated.

Our Clinical Team

Erin, Audiologist and Co-owner

After graduating from Western University’s audiology program in 2017, Erin decided to return to her hometown of Thunder Bay and joined the Superior Hearing Team. Erin is keen on keeping up with the most recent audiology literature to provide her clients with the latest knowledge. She is passionate about client-centred care and focuses on the uniqueness of each client.

Courtney, Audiologist and Co-owner

Courtney was born and raised in Thunder Bay, and has been a practicing audiologist in the community since graduating from Western University in 2015. She believes in a patient-centered care approach to hearing health. A focus on individual needs, knowledge, and setting realistic expectations are all ways to help patients feel more empowered. She feels this is the best way to ensure that patients are successful with their hearing devices and satisfied with the service and care they receive.

Ashley, Audiologist

Ashley graduated with a Master of Clinical Science in Audiology from Western University in 2021. After graduating, she began working in a clinical audiology role in Alberta and has since returned to her hometown of Thunder Bay, Ontario. She is very excited to be back working in her hometown and helping those with hearing loss and hearing disorders in our community.

Kaitlyn, Communication Disorders Assistant/Administrative Assistant

As a Communication Disorders Assistant, Kaitlyn plays a vital role in providing community hearing screenings, community hearing aid cleaning services, and hearing aid repairs. She is skilled in assisting clients with their hearing aid accessories and ensures our clients have a good understanding of their hearing aid care. In addition, Kaitlyn helps to ensure our front office runs smoothly, with knowledge in appointment bookings, quotes, and billing.

Teresa, Lead Administrative Assistant

Upon entering the clinic, you’ll likely be greeted by Teresa. Teresa keeps our front office running smoothly. She is the expert for questions regarding appointment bookings, hearing aid repairs, warranties, or billing or hearing aid funding (e.g., WSIB, VAC, OSDP, NIHB or private insurance coverage).

In the Community

Superior Hearing Centre is an active supporter of numerous community initiatives.

Hanger Walkers

Since 2014, Superior Hearing Centre has proudly sponsored this in-door walking program for those aged 55+.

Every Tuesday and Thursday from October to April, participants are able to avoid the cold and treacherous sidewalks outside and enjoy their walk in the comfort of the Hanger.

This walking time is provided free of charge, thanks to the financial support of Superior Hearing Centre.

Organized and facilitated by City of Thunder Bay and numerous volunteers, this successful walking program allows older adults the freedom to walk in safe surroundings when our cold weather is at its worst. We look forward to continuing our support for this important program for years to come.

Blues Fest

For several years now, Superior Hearing Centre has assumed their important position to the right of the big stage at Blues Fest. Supporting the hearing health of our community Superior Hearing Centre provides free earplugs (and other goodies) to attendees.

Noise-induced hearing loss is the most common cause of hearing issues. Your risk is related to how loud the noise is, how close you are to it, and how long you’re exposed to it.

Lessen your risk of hearing loss. Drop by our tent at this year’s Blues Fest, say hello, and grab some free earplugs. We care about your hearing health.

Pocket Talkers: Community Partnership to Assist those Hard-of-hearing in Hospital

In March 2016, Superior Hearing Centre, partnered with Thunder Bay Regional Health Sciences Centre to make pocket talkers available to patients during hospitalization.

Pocket talkers are portable personal amplifiers that allow users to hear more clearly in difficult listening situations. In the hospital, it allows patients to hear their nurse, doctor, visitors, and even the television more clearly.

Superior Hearing Centre has provided 6 pocket talkers to the hospital. As part of the program, Superior Hearing Centre will provide any maintenance of equipment required to keep the program running successfully.